FAQ

Frequently Asked Questions

Frequently Asked Questions

If you've got a question that isn't answered below, send us an email at info@kreyolheritage.shop or message us on Instagram or Facebook. We'll get back to you as soon as we can. 

  • Can I order online and pick up at a store?

    Unfortunately, we don’t have a physical storefront at this time. All orders placed online will be shipped directly to your address. However, you’re welcome to visit one of our partner locations, where you can browse and purchase our products in person.

  • What type of payment methods do you accept?

    We currently only accept Paypal & Venmo

  • Can I get a refund?

    Unfortunately, no.

  • I don't know how to track my order. Please assist.

    You will receive an email with the tracking number for your product. You can also create an account and track your order by entering the tracking number provided in your order confirmation.